Refund policy

We want you to be completely satisfied with your purchase from White Dust. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines:

1. Eligibility: Returns are accepted within 10 days from the date of delivery.

2. Conditions:

   • Items must be unused, in their original packaging (sealed), and in the same condition as received.
   • Any items that are damaged or not in their original condition may not be eligible for a refund.

3. Process:

   • Contact our customer service team at whitedusthelp@gmail.com or DM to our Instagram account whitedust_handcrafted to initiate the return process.
   • Please provide your order number with image of the product and reason for return.
   • Our team will guide you through the return process and provide you with a return shipping label if applicable.

4. Refund:

   • Once we receive your returned item, our team will inspect it and notify you of the status of your refund.
   • If approved, a refund will be issued to your original method of payment within 7 days.

5. Exchanges:

   • If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange process.

6. Shipping:

   • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.

7. Exceptions:

   • Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description for details.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.

Your satisfaction is our priority.

Keep Shopping :)