Terms, Returns & Policies

Terms & Conditions

Welcome to White Dust. By using our website or placing an order, you agree to the following terms and conditions. Please read them carefully. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India

1. General Information

  • This website is operated by White Dust Handcrafted, unit of Aryan.

  • Throughout the site, the terms "we", "us", and "our" refer to White Dust Handcrafted.

  • We reserve the right to update, change or replace any part of these Terms at any time.

2. Product Information

  • We make every effort to display the most accurate images, descriptions, and pricing.

  • Products like Ghee Diyas, A2 Cow Ghee, aroma diffusers, etc., are handcrafted or naturally processed, so minor variations may occur.

3. Orders & Payments

  • Orders can be placed through our website.

  • Payment must be made in full at the time of ordering via available payment gateways or can avail COD as well.

  • We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraud.

4. Shipping

  • Orders are typically dispatched within 1–3 working days.

  • Delivery time depends on your location and courier partner.

  • We are not responsible for delays caused by logistics or unforeseen circumstances.

5. Cancellation, Return & Refund Policy

Cancellation

  • Orders can be cancelled before they are shipped.

  • To cancel, email us at whitedusthelp@gmail.com or message on our WhatsApp number.

Return

  • Returns are accepted only if the product is damaged, defective, or incorrect, and reported within 48 hours of delivery.

  • Photos/videos must be provided for verification.

Refund

  • If eligible, refunds are processed within 3–5 working days and may take 5–7 days to reflect in your account.

6. Intellectual Property

  • All content on this site, including images, text, logos, and designs, are the property of White Dust Handcrafted and may not be used without permission.

7. Limitation of Liability

  • We are not liable for any indirect or incidental damages resulting from the use of our website or products.

8. Contact Us

For any concerns, please contact: